Delete Your Account & Data
This page explains how to request deletion of your SplashRoute account (operated by Palms AI, LLC) and the data associated with it.
Request deletion
Checking your sign-in status…
You can also delete individual records (clients, appointments, invoices) at any time from within the app without deleting your whole account.
Can’t sign in?
You can also request deletion by email:
- Email support@palmsai.io from the email address on your account, with the subject line “Delete My Account”.
- Include your business name and the account email so we can verify ownership.
- We’ll confirm your identity and process the deletion. Requests are completed within 30 days, and we’ll email you when it’s done.
What gets deleted
When your account is deleted, we permanently remove:
- Your owner login and profile (name, email)
- Your business profile and settings
- All clients, appointments, teams, team members, and PTO records
- All invoices and add-on records
- Every email we sent to your customers on your behalf
What may be retained
We may retain a limited set of records only where required by law or for legitimate business needs, then delete them:
- Billing/tax records (e.g., subscription payment history) for the period required by applicable tax and accounting law, then deleted.
- Email unsubscribe records, retained as needed so anyone who opted out stays opted out.
These retained records are kept secure and are not used for any other purpose.